Feedback and Complaints

Feedback and Complaints Handling Procedure

Do you have something to tell us?

ABM and AID value your feedback, either negative or positive. If you have anything to tell us or ask about any aspect of our work, please contact info@abmission.org.au or telephone us on 1300 302 663.

Have a complaint??

ABM and AID have a formal complaints handling policy which you may download here.

To learn what will happen once your complaint is lodged with ABM or AID, please download this quick guide.

If you wish to make a complaint about any matter, please contact our Complaints Officer:

ABM and AID undertake to treat all complaints in the strictest confidence.

ABM and AID undertake to acknowledge your complaint promptly and to investigate all complaints received. ABM aims to send you a draft response within one month from the date we receive your complaint.

Do you have a Complaint or a Concern relating to Child Protection?

If you have a concern or suspicion, have heard a report, or wish to make a report yourself, regarding any failure of AID or ABM to protect children from exploitation or abuse in any of its operations, either in Australia or overseas, please contact our Complaints Officer at complaints@abmission.org.au, or our Safeguarding Focal Person at safeguarding@abmission.org.au. Or you can call us on 1300 302 663 (within Australia) or +61 29264 1021 (international).

Be assured your concern or report will be acted upon immediately and will be treated confidentially. However, any criminal matters will be reported to the police and other authorities.

Download our Safeguarding Policy and Child Protection Code of Conduct.

AID is a member of the Australian Council for International Development (ACFID) and adheres to their Code of Conduct. As such, we are required to meet high standards of corporate governance, program effectiveness, public accountability and financial management.

Members of the public can lodge complaints either directly with AID (as above), or with ACFID, should they feel that AID has breached the Code of Conduct. The process for making a complaint to ACFID can be found on their website: www.acfid.asn.au/code-of-conduct/complaints.